The company is the UK's largest online independent retailer in its particular field. Established over 20 years ago it is now one of the fastest growing internet retailers in Europe.

To facilitate further growth a vacancy has arisen for an enthusiastic person to join its Customer Service & Sales team. The successful candidate must be able to demonstrate proven sales and admin experience.

Key responsibilities:

- Working under the guidance of the Customer Services Manager & be part of the Sales and Customer Services team. The main aim of the role is to provide excellent customer service; to meet and exceed customer requirements.
- This role also encompasses a sales element, and the candidate will be working within the team that deals with out of stock orders, encouraging customers to take alternative products.
- Providing product information and advice to customers, ultimately to secure a sale and maintain continued custom from existing customers
- Resolving customer issues
- Communicating courteously with customers by telephone and email in a professional and positive manner.

Person specification:
- Excellent written and verbal English, French and German
- Self motivated to help deliver excellent customer service by communicating via phone and email
- Confident, outgoing and approachable personality
- Able to thrive in a fast paced environment
- Positive thinker and enthusiastic
- Strong organisational skills
- Ability to stay positive at all times
- Have a good knowledge of IT