Purpose of the role:
To generate and maximise revenue and profit from existing accounts through effective contact and activity. To provide excellent Customer Service to ensure Customer retention. To develop and manage Customer Resolution Strategy.

Main duties:
- To manage a portfolio circa 100 accounts.
- Understand customer business, issues, market place and trends.
- Develop through effective and regular contact (mailers, phone calls and visits) revenue from existing portfolio accounts.
- To follow up mailshots, tele-canvassing and sales visits as appropriate.
- Own all customer service issues through to resolution.
- Support Regional Executives in management of their existing portfolios.
- To develop and manage a Customer Resolution Strategy that develops and improves Customer Service.
- Negotiating with customers.
- General Sales Administration, including the processing of sales orders, taking incoming enquiries and converting to sales, processing written quotations.

Skills/experience required:
- Educated to degree level.
- Minimum 2 years experience in a similar role.
- Experience of Account Development to revenue/profit targets.
- Experience in selling a technology based solution.
- Business to business environment and/or public sector experience.
- Proficient in Microsoft Systems.
- Ability to successfully close a sale over the telephone or face to face.
- Self motivated and ambitious.